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Shipping & Returns

Shipping Policy

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

Delivery time from date shipped

  • Spain: 2-4 business days
  • Europe: 4-6 business days
  • World: 6-8 business days

Carriers

We use Airmail Priority Service worldwide.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchange Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  • Please email moc.orubunnull@ofni to request a refund and we will assign you a tracking #.
  • Include in your package a signed letter stating the reason for your return and the original receipt.
  • Mail your returned item to:
    nubüro | Handmade Accessories
    Núñez de Balboa, 59 – Of. 4
    28001 – Madrid
    Spain

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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